Support
Need help with LiveTok? We’re here to assist you! Choose the support option that works best for you.
Chat with Our AI Agent
The fastest way to get help is to chat with our LiveTok AI Agent directly in your dashboard.
How to Access:
- Log in to your LiveTok dashboard at livetok.ai
- Click the chat icon in the bottom-right corner
- Ask your question and get instant assistance
Our AI Agent can help you with:
- Account setup and configuration
- Channel configuration (WhatsApp, Telephony, Web)
- Integration setup and troubleshooting
- Knowledge base management
- Billing and subscription questions
- General product questions
Available: 24/7
Email Support
For detailed inquiries or if you prefer email, contact us at:
We typically respond within:
- Business Hours (Mon-Fri, 9 AM - 6 PM EST): Within 2-4 hours
- After Hours & Weekends: Within 24 hours
Best for:
- Complex technical issues
- Account-specific questions
- Partnership inquiries
- Feature requests
- Detailed troubleshooting
Submit a Support Ticket
For structured support requests, submit a ticket through our support form:
Support tickets are ideal for:
- Bug reports
- Feature requests
- Integration issues
- Billing disputes
- Account access problems
When submitting a ticket, please include:
- Your account email
- Detailed description of the issue
- Steps to reproduce (for bugs)
- Screenshots or videos (if applicable)
- Urgency level
We’ll respond to your ticket within 24 hours and keep you updated throughout the resolution process.
Documentation & Resources
Before reaching out, you might find your answer in our comprehensive documentation:
Getting Started
Configuration
Features
For Developers
Community & Updates
Stay connected with LiveTok:
- Product Updates - Follow our changelog for new features
- Blog - Best practices and use cases at livetok.ai/blog
- Status Page - Check system status at status.livetok.ai
Emergency Support
For critical production issues affecting your business:
Priority Support (Available for Pro and Enterprise plans)
- Dedicated support channel
- Phone support option
- Faster response times (< 1 hour)
- Direct access to technical team
Contact us at hello@livetok.ai with “URGENT” in the subject line.
Feedback
We’re constantly improving LiveTok based on your feedback. Share your thoughts:
- Feature Requests - Tell us what you’d like to see
- Bug Reports - Help us identify and fix issues
- Success Stories - Share how LiveTok helps your business
- General Feedback - We’d love to hear from you
Send all feedback to hello@livetok.ai or through the AI Agent in your dashboard.
Get Started
New to LiveTok? Start here:
Have questions during setup? Our AI Agent is ready to help!