ChannelsTelephony

Telephony Channel Configuration

Configure your LiveTok AI Agent to handle voice conversations through phone calls. Enable natural, human-like voice interactions for inbound calls.

Overview

Telephony provides AI-powered voice conversations for inbound calls with:

  • Natural Voice - Human-like AI voice with 0.3s response latency
  • Real-Time Processing - Instant understanding and response
  • Multi-Language - Support for 25+ languages and accents
  • Call Recording - Automatic transcription and recording
  • Intelligent Routing - Replace complex IVR systems
  • SMS Support - Send and receive text messages

Prerequisites

Before configuring Telephony, ensure you have:

  • An active LiveTok account
  • A dedicated phone number (or ability to purchase one)
  • Business verification documents
  • Payment method configured

Initial Setup

Step 1: Access Telephony Settings

  1. Log in to your LiveTok dashboard
  2. Navigate to Channels in the sidebar
  3. Click Add Channel
  4. Select Telephony

[Screenshot placeholder: Telephony channel selection]

Step 2: Get a Phone Number

Choose your phone number option:

Option A: Use Existing Number (Port In)

  1. Click Port Existing Number
  2. Enter your current phone number
  3. Provide carrier information
  4. Submit Letter of Authorization (LOA)
  5. Wait for porting completion (5-10 business days)

Requirements:

  • Number must be active for 60+ days with current carrier
  • Account in good standing
  • Authorization from account owner

Option B: Purchase New Number

  1. Click Buy New Number from the telephony channel setup dialog

Choose telephony setup option

  1. Select your country from the dropdown
  2. Choose from available phone numbers in your preferred area
  3. Review the pricing and click Buy & Configure

Select country and phone number

Next Steps

Support

Need help with Telephony configuration?

WhatsAppWeb