Agent Configuration
Configure your AI Agent’s personality, behavior, and capabilities to match your business needs.
Overview
Agent Configuration allows you to customize how your AI Agent communicates with customers, what languages it supports, and the logic it follows when handling conversations. Proper configuration ensures your AI Agent represents your brand accurately and handles customer inquiries effectively.
Configuration Options
Voices & Languages
Configure the voice characteristics and language support for your AI Agent. This includes selecting voice styles for telephony channels, setting primary and secondary languages, and defining how the agent switches between languages based on customer preferences.
Configure Voices & Languages →
Instructions
Define the logic, rules, and instructions that guide your AI Agent’s behavior. This includes conversation flow, escalation rules, business logic, and specific instructions for handling different types of customer inquiries.
Best Practices
Start Simple: Begin with basic configuration and gradually add complexity as you understand your customers’ needs and conversation patterns.
Test Thoroughly: Test your configuration across different scenarios and channels before deploying to production.
Iterate Based on Data: Use conversation analytics to identify areas where your configuration can be improved.
Maintain Consistency: Ensure your agent’s personality and behavior remain consistent across all channels and conversation types.