ChannelsWhatsApp

WhatsApp Channel Configuration

Configure your LiveTok AI Agent to engage customers on WhatsApp, the world’s most popular messaging platform with over 2 billion users.

Overview

WhatsApp offers the highest engagement rate of any messaging channel, with a 98% open rate compared to 20% for email. Your customers are already using WhatsApp daily, making it the perfect channel for business communication.

Prerequisites

Before configuring WhatsApp, ensure you have:

  • An active LiveTok account
  • A dedicated phone number for WhatsApp Business
  • A Facebook Business Manager account (or ability to create one)
  • Business verification documents (may be required by Meta)

Initial Setup

Step 1: Access Channel Settings

  1. Log in to your LiveTok dashboard
  2. Navigate to Channels in the sidebar
  3. Click Add Channel or Configure if already added
  4. Select WhatsApp

Channel selection screen

Step 2: Connect WhatsApp Business Account

Choose your connection method:

Option A: Use Existing WhatsApp Business Account

  1. Click Connect Existing Account
  2. Log in with Facebook Business Manager credentials
  3. Select your WhatsApp Business Account
  4. Choose the phone number to connect
  5. Authorize LiveTok access
  6. Complete the connection

Option B: Create New WhatsApp Business Account

  1. Click Create New Account
  2. Provide business information:
    • Business name
    • Business category
    • Business description
    • Phone number
    • Business address
  3. Verify phone number via SMS
  4. Complete Meta Business verification
  5. Wait for approval (typically 24-48 hours)

[Screenshot placeholder: WhatsApp account connection]

Step 3: Verify Phone Number

  1. Enter your dedicated phone number
  2. Choose verification method:
    • SMS verification
    • Voice call verification
  3. Enter the 6-digit code received
  4. Confirm verification

Next Steps

Support

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